Conditions of

Purchase & Use

Date of Last Revision: February 10, 2023.


This document (together with all the documents mentioned herein) establishes the conditions governing the use of this website (www.voicefinder.io) and the purchase of services on it (hereinafter, the “Conditions”), whatever the application, digital media, support or device through which it can be accessed. Please read these Terms and Conditions and our Privacy and Cookie Policy (“Privacy and Cookie Policy”) carefully before using this website. By using this website or placing an order through this website you agree to be bound by these Terms and our Privacy and Cookie Policy, so if you do not agree to all of the Terms and the Privacy and Cookie Policy, you should not use this website.

If you have any questions regarding the Terms and Conditions or the Privacy and Cookie Policy, you may contact us through our contact channels.

The contract may be formalized, at your option, in any of the languages in which the Terms are available on this website.


The online services provided through this web site are carried out under the name VOICEFINDER by VOICEFINDERAPP, S.L., a company with the name VOICEFINDER with address at Paseo Independencia 24, Office 308, 50004 Zaragoza (Spain), registered in the Commercial Register of Zaragoza, Volume 4554, Folio 134, Page Z-69260, inscription 1 and with tax identification number (NIF) B-67654111, telephone no. +34 910 052 966 and email address support@voicefinder.io.


By using this website and placing orders on it, you agree to:

  1. Use this website for legally valid consultations or orders only.

  2. Not place any false or fraudulent orders. If we can reasonably assume that an order of this kind has been made, we shall be authorised to cancel the order and inform the relevant authorities.

  3. Provide your email address, postal address and/or other contact information truthfully and correctly. You also consent to our using this information to contact you if necessary (see our Privacy Policy).

If you do not provide us will all the information we need, we will not be able to process your order.

We reserve the right to prevent you from accessing our website or to terminate your account if your behaviour constitutes a breach of these terms and conditions or any applicable law.

When placing an order on our website, you declare to be over 18 years old and legally able to enter into a contract.

The information or personal details that you provide us with shall be processed pursuant to that set forth in the Privacy and Cookies Policy. By using this website, you hereby agree to the processing of this information and data, and declare that all information and data provided is true and accurate.


By using this website and placing orders through it you agree to:

To make use of this website only to make legally valid inquiries or orders.
Not to place any false or fraudulent orders. If we reasonably believe that such an order has been placed we will be entitled to cancel it and inform the relevant authorities.
To provide us with your email address, postal address and/or other contact details truthfully and accurately. You also agree that we may use this information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to fulfill your order. By placing an order through this website, you represent that you are over 18 years of age and have the legal capacity to enter into contracts.


Subject to applicable law, we reserve the right to modify, suspend or remove, at any time, at its sole discretion and without notice, either generally or in particular for one or more users, any or all of the features of voicefinder.io, and to modify, suspend or remove, on the same terms, the availability of all or part of the Service.


To place an order, you must follow the online checkout procedure and click on “Authorize Payment”. You will then receive an e-mail acknowledging receipt of your order (the “Order Confirmation”). We will also inform you by e-mail that the shipment is being prepared (the “Shipment Confirmation”). You will be able to track the status of your order at any time through the Website.


In case you detect that there has been an error when entering your personal data during your registration as a user of this website, you can modify them in the “My Account” section. In any case, you can correct errors related to the personal data provided during the purchase process by contacting the customer service through the telephone number +34 910 052 966, or the email address support@voicefinder.io, as well as exercise the right of rectification contemplated in our Privacy and Cookies Policy through support@voicefinder.io.

This website displays confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections have not been provided correctly. Also, this web page offers the details of all the articles that you have added to your basket during the purchase process, so that, before making the payment, you will be able to modify the data of your order.

If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service department at the above telephone number or e-mail address to correct the error.


All orders are subject to the availability of services. In the event of difficulties in the provision of services due to force majeure, we will reimburse you for any amount you may have paid.


Unless there are circumstances arising from the customization of services, or unforeseen or extraordinary circumstances occur, we will send the order consisting of the service(s) listed in each ‘Confirmation of Shipment’ within the period indicated on the website to the email address provided. The estimated delivery time varies depending on each project. You may consult our support team to assess delivery times.

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Please note, in any case, that we do not deliver on Saturdays or Sundays.

For the purposes of these Conditions, it will be understood that the “delivery” or that the order has been “delivered” at the moment that the files are sent through the platform and/or e-mail introduced in the contracting process.


If we are unable to deliver your order, we will contact you via the telephone number or email address you provided during the checkout process.


You will acquire ownership of the rights to broadcast the voice-over when we receive full payment of all amounts due in connection therewith and the voice-over is delivered. Broadcasting rights will be limited to the stipulations of the contracted service. They may not be used, without due authorization, in a different medium than the one initially contracted.

If you wish to extend the broadcasting of the voice-over, please contact our customer service department by phone at +34 910 052 966 or by e-mail at support@voicefinder.io.


The prices on the website do not include VAT. VAT will be calculated at checkout. Prices may change at any time, but (except as stated above) any changes will not affect orders for which we have already sent you an Order Confirmation.

Once you have selected an artist, the next step is to process the order and make payment. To do so, you must follow the steps of the purchase process, filling in or checking the information requested at each step. Also, during the purchase process, before making the payment, you will be able to modify the data of your order. In addition, if you are a registered user, you have a detail of all orders placed in the section My Account.

You can use Visa, Mastercard and bank transfer (enabled for Enterprise accounts) as payment methods. By clicking on “Authorize Payment” you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or credit card.

To minimize the risk of unauthorized access, your credit card information will be encrypted. Credit cards will be subject to checks and authorizations by the credit card issuer, but if the credit card issuer does not authorize payment, we will not be liable for any delay or non-delivery and will not be able to enter into any contract with you.


Pursuant to Article 68 of Law 37/1992, of 28 December, on Value Added Tax, the delivery of items shall be understood to be within Spanish VAT territory if the delivery address is in Spain, excluding the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the legally applicable rate at the time, depending on the specific item.

VAT is not charged on deliveries to the Canary Islands, Ceuta and Melilla in accordance with Article 21 of Law 37/1992, without prejudice to the application of taxes and duties in accordance with the regulations of each of these territories. You expressly authorise us to issue the invoice in electronic format, and you will be able to inform us at any time if you wish to receive an invoice in paper format, in which case the invoice shall be issued and sent to you in this format. You may request this by contacting our customer service, through any of the means made available to you and free of charge.


Due to the nature of the highly personalized services we provide, orders cannot be refunded or cancelled.


If you contract as a consumer and user, we offer guarantees on the services that we market through this website, in the terms legally established for each type of service, responding, therefore, for the lack of conformity of the same that is manifested in the following cases:

  1. Poor technical quality
  2. The wrong speaker
  3. Reading errors.

All orders contain our satisfaction guarantee, in which we commit ourselves to repeat the voice-over if it meets any of the requirements previously stated. In no case will the recording be repeated due to grammatical errors in the text provided by the client or due to tone or interpretation issues. If you wish to correct aspects excluded in the satisfaction guarantee, 60% of the value of the service rendered will be paid. You will be able to negotiate directly with the contracted artist the conditions of re-recording and/or additions after the contracting.

It is assumed that the services provided are in accordance with the contract provided that (i) they conform to the description made by us and possess the qualities that we have presented on this website, (ii) they are suitable for the uses to which services of the same type are normally intended and (iii) they present the usual quality and performance of a service of the same type that are reasonably expected. In this sense, if any of the services are not in accordance with the contract, you must notify us by any of the means of communication provided for this purpose within 15 days from the day of delivery.


Unless expressly stated otherwise in these Conditions, our liability relating to any product acquired on our website is strictly limited to its purchase price.

However, unless there is a legal ruling to the contrary, we will not accept any liability for the following losses, regardless of their origin:

  • (i)  loss of income or sales;

  • (ii)  loss of business;

  • (i) (iii) lost profit or lost contracts;

  • (iv)  loss of anticipated savings;

  • (v)  loss of data; and

  • (vi)  loss of management time or office hours.

Due to the open nature of this website and the possibility of errors occurring in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained from this website, unless it is otherwise expressly established here.


You agree to and recognise that all copyright, registered trademark and other industrial and intellectual property rights for the material and content provided as part of the website belong to us or to those who grant us licence for its use. You may only use this material as expressly authorised by us or whoever has granted us a licence for its use. This will not prevent you from using this website as needed to copy information regarding your order or contact information.


You shall not misuse this website by deliberately introducing a virus, Trojans, worms, logic bombs or any other programme or material which is technologically harmful or damaging. You may not try to gain unauthorised access to this website, the server on which this website is hosted, or any server, computer, or database related to our website. You undertake to not attack this website through a denial-of-service attack or a distributed denial-of-service attack.

Breaching this Clause may lead to offences as described in applicable legislation. We will inform the competent authorities of any breach of said regulations and will cooperate with them to discover the attacker’s identity. Additionally, anyone in breach of this clause will immediately no longer be authorised to use this website.

We shall not be liable for any damages or loss resulting from a denial-of-service attack, virus or any other program or technologically damaging material that may affect your computer, computer equipment, data or materials as a result of using this site or downloading content from it or from sites to which it redirects.


In the event that our website contains links to other third party websites and material, these links shall be provided for information purposes only, and we do not have any control over the content of these websites or materials. Therefore, we will accept no liability for any loss or damages arising from their use.


Applicable legislation requires part of the information or communications which we send you to be in writing. By using this website, you accept that most of our communications with you will be electronic. We will email you or

we will provide information by posting notices on this website. For contractual purposes, you agree to use these electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirement that these be in writing. This does not affect your legal rights.


The notifications you send us should be sent by calling us on +34 910 052 966 via the chat available on the website, via social media (Facebook and Twitter) or via WhatsApp. In accordance with the above Clause 24 and unless otherwise stipulated, we may send you communications either to your email address or to the postal address provided when you place an order.

The notifications will be understood to have been received and to have been issued correctly as soon as they are published on our website, 24 hours after sending you an email or three days after the postmarked date of any letter. Proof that the notification has been sent shall only require, in the case of a letter, that it was correctly addressed, that the correct postage was paid and that it was duly delivered to the post office or to a post box, and in the case of an email, that the notification was sent to the e-mail address specified by the recipient.


The contract is binding both for you and for us, as well as for our respective successors, transferees and assignees. You may not transmit, cede, pledge or in any other way transfer a contract or any of the rights or obligations arising from it without previously obtaining our written consent.

We may transmit, cede, pledge, subcontract or in any other way transfer a contract or any of the rights or obligations arising from it at any time during the lifetime of the contract. To avoid any ambiguity, such transmissions, cessions, pledges or other transfers will not affect any of your legally recognised rights as a consumer, nor will they cancel, reduce or limit in any other way any explicit or tacit guarantees we may have given you.


We shall not be held liable for any breach or delay in complying with any of our assumed obligations when they arise from events which are out of our reasonable control (“Cause of Force Majeure”).

Force Majeure includes any action, event, failure to act, omission or accident that is beyond our reasonable control, including but not limited


  1. Strikes, lock-outs or other industrial action.

  2. Civil unrest, revolt, invasion, terrorist attack or threat, war (declared or not) or war preparation or threat.

  3. Fire, explosions, storms, floods, earthquakes, subsidence, epidemic or any other natural disaster.

a. d. Impossibility of use of trains, ships, aircraft, motorised transport or other means of transport, public or private.

  1. Impossibility of use of public or private telecommunications systems.

  2. Acts, decrees, legislation, regulations or restrictions by any government or public authority. Our obligations will be understood to be suspended while the

Force Majeure

Event is happening, and we will be allowed to extend the time in which our obligations must be fulfilled by a period as long as the duration of the Force Majeure event. We will use all reasonable means to bring the Force Majeure event to an end or find a solution that will let us fulfil our obligations despite the Force Majeure event.


Our failure to require strict performance by you of any of your obligations under a contract or these Terms or our failure to exercise any rights or remedies to which we may be entitled under such contract or these Terms shall not constitute a waiver or limitation of such rights or remedies or relieve you from any such obligations.

No waiver by us of any particular right or remedy shall constitute a waiver of any other right or remedy under any agreement or the Terms. No waiver by us of any of these Terms or of any rights or remedies arising under a contract shall be effective unless it is expressly stated to be a waiver and is given and communicated to you in writing in accordance with the Notice section above.


If one of these Conditions or any of the contract provisions is declared null and void by a final and unappealable decision made by a competent authority, the remaining terms and conditions shall remain in force, and unaffected by this declaration of invalidity.

The lack of requirement on our part for strict compliance on your part with any of the obligations assumed by you under a Contract or these Conditions, or a lack of exercising on our part of the rights or actions that correspond to us under this Contract or the Conditions shall not constitute the waiving or limitation of said rights or actions, nor exonerate you from fulfilling said obligations.

If we waive a specific right or action, this will not imply that we waive any other rights or actions arising from a contract or these Terms and Conditions. No waiver by us of any of these Terms and Conditions or to the rights or actions derived from a contract will take effect unless expressly stipulated that it is a waiver of rights and it is formalised and communicated to you in writing pursuant to the provisions of the Notices section above.


These Terms and any document expressly referred to in these Terms constitute the entire agreement between you and us relating to the subject matter hereof and supersede any prior covenant, agreement or promise agreed between you and us orally or in writing.

You and we acknowledge that we have consented to enter into a contract without having relied on any statement or promise made by the other party or that could be

You and we acknowledge that we have consented to enter into a contract without having relied on any representation or promise made by the other party or which might be inferred from any statement or writing in the negotiations between us prior to the contract, except as expressly mentioned in these Conditions.

Neither you nor we shall have any remedy in respect of any untrue statement made by the other party, whether oral or written, prior to the date of a contract (unless such untrue statement was made fraudulently) and the only remedy available to the other party shall be for breach of contract in accordance with the provisions of these Conditions.


We reserve the right to modify these Terms and Conditions. The modifications introduced will not be retroactive.

If you do not agree with the changes, we recommend that you do not use our website.


The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law.

Any dispute arising out of or relating to the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts.

If you are contracting as a consumer, nothing in this clause shall affect your rights as a consumer under current legislation.

Your comments and suggestions are welcome. Please send us such comments and suggestions, as well as any queries, complaints or claims, through our contact channels or the postal or e-mail address indicated in clause 2 of these Conditions. In addition, we have official complaint forms available to consumers and users. You can request them by calling 910 052 966 or through our contact channels.

Your complaints and claims to our customer service will be dealt with as soon as possible and, in any case, within the legally established period. Likewise, they will be registered with an identification code that we will inform you and will allow you to follow up on them.

If you as a consumer consider that your rights have been violated, you can send us your complaints through the e-mail address support@voicefinder.io in order to request an out-of-court settlement of disputes.

In this regard, if the purchase between you and us has been concluded online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request with us an out-of-court settlement of out-of-court settlement of consumer disputes accessible through the Internet address http://ec.europa.eu/consumers/odr/.